These Terms of Service ("Terms") govern your use of the website and services provided by RNXT Consultancy FZCO ("RNXT", "we", "us", or "our"). By using our website or engaging our services, you agree to these Terms.
1. Services
RNXT provides technology consulting, AI systems development, software development, and related digital services. The specific scope, deliverables, and timelines for any engagement will be defined in a separate service agreement or statement of work between RNXT and the client.
2. Payments & Invoicing
Payment terms are specified in individual service agreements or invoices.
All fees are quoted in the currency stated on the invoice (typically AED or USD).
Payments are processed through secure third-party payment processors (e.g., Stripe), bank transfer, or cryptocurrency as indicated on the invoice.
Late payments may be subject to a service suspension until the outstanding balance is settled.
3. Refund Policy
Setup fees are non-refundable once work has commenced.
Recurring service fees are billed in advance. If you cancel, services remain active until the end of the current billing period. No pro-rata refunds are issued for partial periods.
Custom development work is non-refundable for work already completed and delivered.
Disputes should be raised within 14 days of invoice date by contacting hello@rnxt.ae.
4. Client Obligations
Clients agree to:
Provide accurate and timely information necessary for service delivery
Maintain the confidentiality of any credentials or access provided
Use our services in compliance with applicable laws and regulations
5. Intellectual Property
Intellectual property ownership of deliverables depends on the nature of the work. Custom-built solutions created exclusively for a client may transfer ownership upon full payment, at RNXT's discretion.
RNXT retains ownership of all proprietary tools, frameworks, templates, reusable components, and methodologies — including any developed or refined during client engagements.
Unless explicitly agreed in writing, RNXT grants clients a non-exclusive license to use deliverables for their business purposes.
6. Confidentiality
Both parties agree to keep confidential any proprietary or sensitive information disclosed during the engagement. This obligation survives termination of the service agreement.
7. Limitation of Liability
To the maximum extent permitted by law:
RNXT's total aggregate liability for any and all claims arising from our services shall not exceed the fees actually paid by the client for the specific service giving rise to the claim.
RNXT is not liable for any indirect, incidental, special, consequential, or punitive damages — including but not limited to lost profits, lost revenue, data loss, business interruption, or cost of substitute services — regardless of the theory of liability.
All services are provided "as is" and "as available" without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement.
RNXT does not guarantee specific outcomes, results, or performance metrics unless explicitly stated in writing.
8. Termination
Either party may terminate a service engagement with 30 days written notice, unless otherwise specified in the service agreement. Outstanding payments remain due upon termination.
9. Governing Law
These Terms are governed by and construed in accordance with the laws of the United Arab Emirates. Any disputes shall be subject to the jurisdiction of the courts of Dubai, UAE.
10. Changes to These Terms
We may update these Terms from time to time. Material changes will be communicated to active clients. Continued use of our services constitutes acceptance of the updated Terms.
11. Contact
RNXT Consultancy FZCO
Dubai Silicon Oasis, IFZA
Dubai, United Arab Emirates hello@rnxt.ae